EDMONTON PROCESS SERVERS
ONLINE SERVICE AGREEMENT – TERMS & CONDITIONS
1. ACCEPTANCE OF SERVICE AGREEMENT
By completing and submitting an online order through Edmonton Process Servers, the customer acknowledges and agrees to all terms and conditions contained in this Service Agreement.
This agreement becomes effective when the customer submits their online order and payment is successfully processed.
By proceeding with an online order, the customer authorizes Edmonton Process Servers to undertake the services purchased.
2. SERVICES PROVIDED
Edmonton Process Servers provides professional legal document delivery, process serving, court filing services, and related services.
Our services may include:
Serving legal documents on individuals and businesses.
Serving civil claims, family court documents, notices, and other legal materials.
Eviction-related document serving.
Preparing Affidavits of Service or Attempted Service.
Court document filing when purchased.
Rush process serving when purchased.
Providing electronic service documentation and updates.
All services are performed in accordance with applicable laws and court procedures.
3. SERVICE ATTEMPTS AND TIMEFRAMES
A service attempt is an actual attendance at the supplied service location for the purpose of serving documents.
Each authorized visit counts as one attempt, whether the intended recipient is present or available.
Service attempts may be conducted at reasonable times based on the information provided and applicable legal requirements.
The customer understands that:
Successful service cannot be guaranteed.
Service depends on locating the intended recipient.
The recipient may be unavailable, refuse documents, or avoid service.
Purchased attempts are included regardless of whether service is successful.
Any additional attempts beyond the purchased package require authorization and additional payment.
Service timeframes are targets, not guarantees, unless expressly agreed otherwise in writing.
4. CUSTOMER RESPONSIBILITIES
The customer agrees to provide accurate and complete information, including:
Full name of the person or business being served.
Correct service address.
Any relevant identifying details.
Complete and legible legal documents.
Court dates, deadlines, and special instructions.
Any known safety concerns involving the intended recipient.
The customer is responsible for ensuring that the documents supplied are complete, accurate, and suitable for the intended legal proceedings.
Edmonton Process Servers is not responsible for delays, unsuccessful attempts, or additional costs resulting from incorrect addresses, incomplete documents, inaccurate information, or omitted instructions.
5. NO GUARANTEE OF SUCCESSFUL SERVICE
Edmonton Process Servers agrees to make reasonable professional efforts to complete the purchased services.
However, payment is for the professional service attempts, administrative work, and related services provided, not a guarantee that the intended recipient will be successfully served.
Unsuccessful service does not automatically entitle the customer to a refund.
If service cannot be completed, the customer will receive an appropriate report or Affidavit of Attempted Service, where applicable.
6. CANCELLATION AND REFUND POLICY
Once work commences on an order, no refund will be provided for services performed or costs properly incurred, except where required by applicable law.
Work may include reviewing documents, processing the order, preparing service instructions, assigning a process server, travelling to the service location, attempting service, or completing related administrative duties.
Cancellation requests received before work commences will be reviewed, and any refund will be determined in accordance with applicable consumer protection laws.
Once service attempts have commenced, unsuccessful service, an unavailable recipient, an incorrect address supplied by the customer, or a customer's decision not to proceed does not automatically entitle the customer to a refund.
Nothing in this agreement removes or limits cancellation or refund rights provided by applicable legislation.
7. COURT DEADLINES AND LEGAL RESPONSIBILITY
The customer is responsible for notifying Edmonton Process Servers of all court dates, filing deadlines, and service deadlines.
Edmonton Process Servers does not provide legal advice or legal representation.
The customer remains responsible for obtaining independent legal advice when required.
We do not guarantee that service will be completed by a court-imposed deadline unless expressly confirmed in writing.
8. AFFIDAVITS AND SERVICE DOCUMENTATION
Where included in the purchased service, Edmonton Process Servers will provide the applicable Affidavit of Service or Attempted Service, or other relevant service documentation.
Any affidavit will reflect the actual actions and observations of the individual performing the service.
Edmonton Process Servers will not provide inaccurate, misleading, or false affidavits.
Acceptance of documents by a court, or a court's determination that service was legally valid, remains subject to applicable legal requirements.
9. PAYMENTS AND CREDIT CARD TRANSACTIONS
All prices are in Canadian dollars and are subject to applicable GST.
Payment is required before services commence unless otherwise agreed in writing.
All credit card payments will appear on the customer's credit card statement under the name LCM Services.
By completing an online purchase, the customer authorizes the applicable payment to be processed for the selected services.
Customers who have questions concerning charges are encouraged to contact our office so that billing issues may be investigated and resolved promptly.
10. CUSTOMER REVIEWS, FALSE STATEMENTS AND LEGAL ACTION
Edmonton Process Servers values honest customer feedback and is committed to addressing legitimate concerns professionally.
Customers are encouraged to contact our office directly if they experience a service or billing issue.
Customers agree not to knowingly publish, distribute, communicate, or otherwise make false, fabricated, defamatory, malicious, or misleading statements of fact concerning Edmonton Process Servers, its management, employees, agents, representatives, or anyone associated with Edmonton Process Servers.
This provision applies to statements made through online reviews, social media platforms, websites, public forums, written communications, or any other form of publication or communication.
LEGAL ACTION AND RECOVERY OF COSTS
In the event that a customer knowingly makes or publishes false or defamatory statements of fact concerning Edmonton Process Servers, its agents, representatives, or anyone associated with Edmonton Process Servers, Edmonton Process Servers reserves the right to commence legal proceedings against the responsible party.
Where legally permitted and awarded by a court, Edmonton Process Servers may seek:
Legal fees and expenses on a full solicitor-client costs basis.
General damages.
Special damages and proven financial losses.
Aggravated or punitive damages where legally justified.
Pre-judgment and post-judgment interest.
Court costs, disbursements, and related legal expenses.
Injunctive relief or orders requiring the removal or correction of unlawful statements.
Any additional remedies, compensation, or relief that the court determines Edmonton Process Servers is legally entitled to receive.
The customer acknowledges that knowingly false statements may cause financial loss, reputational harm, and disruption to business operations.
Nothing in this section prevents customers from publishing honest reviews, expressing genuine opinions, making truthful statements, reporting legitimate concerns to regulatory authorities, or exercising rights protected by applicable law.
All claims and remedies remain subject to applicable law and the court's discretion.
11. PRIVACY AND CONFIDENTIALITY
Information supplied by customers will be used for processing orders, carrying out services, preparing documentation, communicating with customers, and meeting legal obligations.
Customer information and legal documents will be handled with reasonable confidentiality and security measures.
Information may be shared with authorized process servers, agents, service providers, or anyone associated with Edmonton Process Servers, as well as courts or other parties when reasonably necessary to complete the purchased services or comply with the law.
Personal information will be handled in accordance with applicable Canadian and Alberta privacy legislation.
12. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Edmonton Process Servers is not responsible for losses arising from:
Incorrect or incomplete customer-provided information.
Inability to locate an intended recipient.
Recipients avoiding or refusing service.
Court decisions or procedural requirements outside our control.
Delays caused by circumstances beyond our reasonable control.
Edmonton Process Servers remains responsible for obligations and liabilities that cannot legally be excluded.
13. ADDITIONAL SERVICES, PRINTING AND CHARGES
Any services not included in the original purchase, such as additional service attempts, additional addresses, additional respondents, special travel, or additional filing work, will require customer approval and may be subject to additional charges.
DOCUMENT PRINTING CHARGES
The first 25 printed pages are included at no additional charge with applicable process serving packages.
Any pages exceeding the first 25 pages will be charged at a rate of $0.35 per additional page, plus applicable GST.
Additional printing charges will be disclosed to the customer and authorized before they are incurred.
No additional services will be charged without appropriate customer authorization.
14. GOVERNING LAW
This agreement is governed by the applicable laws of the Province of Alberta and the laws of Canada.
Any dispute will be handled in accordance with applicable law, including mandatory consumer protection rights.
15. CUSTOMER SUPPORT AND COMMUNICATIONS
Customers may contact Edmonton Process Servers concerning their orders, service updates, billing questions, or complaints.
Email: info@albertaprocessservers.ca
Customers should provide their name and order reference number when requesting an update.
16. FINAL ACCEPTANCE OF ALL SERVICE TERMS AND CONDITIONS
BY COMPLETING AND PROCESSING THIS ONLINE ORDER, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO ALL SERVICE TERMS AND CONDITIONS CONTAINED IN THIS AGREEMENT.
You also authorize Edmonton Process Servers to commence the services selected and agree to the applicable service charges, payment terms, and cancellation and refund policies, subject to your rights under applicable law.
No physical signature is required for acceptance of this online agreement.